December 10, 2025
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Reading Time: 6 min
An Amazon delivery truck accident can take an already stressful experience and make it feel even more overwhelming. These trucks are out on the road every day, and many drivers are working under tight timelines. If you were hit by an Amazon truck, you might be unsure where to start or who is responsible. Before you do anything else, you can fill out our online form for a free case review from our team. It is a simple way to understand your options right from the beginning.
Because Amazon trucks are larger and heavier than most passenger vehicles, these collisions can lead to serious injuries, major vehicle damage, and complicated insurance claims. Knowing what to do after the accident and understanding how responsibility works can protect your health and your legal rights.
What Causes Amazon Truck Accidents
Amazon trucks are a common sight in New York, especially as online shopping grows year after year. With more packages going out every day, Amazon relies on a large number of delivery drivers working on tight deadlines. Many work through Amazon Flex or partner delivery services, and some operate as independent contractors. With this increase in traffic, crashes involving Amazon trucks are becoming more frequent.
Since Amazon’s delivery system moves fast, drivers are often under pressure to meet strict delivery windows. This can lead to rushed driving or cutting corners on safety. In many cases, crashes involve some type of driver error, poor vehicle maintenance, or environmental conditions that make the road unsafe.
Common causes of Amazon truck accidents include:
- Drivers rushing to complete deliveries
- Fatigue from long shifts or lack of sleep
- Distracted driving
- Driving under the influence of drugs or alcohol
- Poor visibility from overpacked cargo
- Brake issues or other mechanical problems
- Bad weather, low lighting, or slippery roads
Because these trucks are so much heavier than regular vehicles, the impact in a collision can be severe. This can leave victims dealing with injuries that do not heal quickly, along with financial stress from missed work, medical bills, and vehicle repairs.
What To Do After an Amazon Truck Accident
The things you do immediately after a crash can make a big difference in your safety and your ability to file a strong claim. Amazon truck accidents come with extra layers of complexity because of the company’s unique relationship with its drivers. But your first steps at the scene remain the same as they would in any other motor vehicle accident.
- Check yourself and your passengers for injuries. Even if you feel okay at first, the shock of the crash can hide symptoms.
- Call 911. This creates an official record of the crash and brings police and medical responders to the scene.
- Get the Amazon driver’s information. Collect their name, the company they drive for, the truck’s license plate, and their insurance details.
- Take photos and videos of the scene. Include damage to both vehicles, your injuries, road conditions, and anything else that may help your claim.
- Get medical care as soon as you can. Some injuries appear hours or days later. Seeing a doctor protects both your health and your claim.
- Talk to a personal injury attorney before speaking with any insurance company. These cases can get complicated quickly, and an attorney can help protect your rights.
- File a claim with Amazon by calling 844-311-0406 or using the company’s website or app. This helps start the claims process.
Following these steps gives you a clear path forward and helps prevent mistakes that could hurt your compensation later.
Who Is Responsible for an Amazon Truck Accident
Amazon truck accidents can be more complicated than a regular car crash. Usually, if an employee causes an accident while working, their employer is responsible. But many Amazon delivery drivers are not employees. They may work as independent contractors through Amazon Flex or Amazon Logistics.
Who is responsible for your damages depends on the driver’s role.
- If the driver is a direct Amazon employee, you can file a claim with Amazon’s insurance.
- If the driver is a contractor, the claim may go through Amazon Flex liability insurance or the driver’s personal auto insurance.
Amazon Flex insurance provides up to one million dollars in coverage for bodily injuries and property damage. This coverage only applies if the driver was actively working at the time of the crash. If the driver was off the clock, running personal errands, or not logged into their delivery system, the claim will likely go through their personal insurance.
These details make Amazon truck cases confusing for victims. Determining the driver’s role, work status, and which insurance applies requires careful investigation. A skilled attorney can help by reviewing evidence such as delivery logs, police reports, and camera footage to determine who is responsible.
How an Attorney Can Help With an Amazon Delivery Truck Accident
Going up against a large company like Amazon alone can feel intimidating, especially when you are recovering from injuries. Insurance companies may try to limit what they pay or deny responsibility. Working with an experienced personal injury attorney can help level the playing field.
Your attorney can:
- Gather police reports and medical records
- Request video footage from the truck’s cameras
- Look for GPS data showing speed, braking, and route details
- Talk to witnesses and review nearby security footage
- Handle communication with insurance companies
- Calculate the full value of your injuries and losses
Victims who work with an attorney often recover more compensation than those who try to handle the claim themselves. Your lawyer will negotiate on your behalf and, if needed, take the case to court to pursue a fair outcome.
What Your Settlement May Include
Every Amazon delivery truck accident case is different. The amount of compensation you may be able to receive depends on the severity of your injuries, the impact on your daily life, and the long term effects on your health and finances.
Compensation may include:
- Medical bills and future medical care
- Lost wages
- Reduced earning ability
- Pain and suffering
- Emotional distress
- Property damage
- Loss of enjoyment of life
Your attorney will review your medical records, financial documents, and expert opinions to put together a strong claim. If the insurance company refuses to offer a fair settlement, your lawyer can bring your case to trial.
Talk to The Amazon Truck Accident Attorneys at Cellino Law
Being hurt in an accident with an Amazon delivery truck can leave you facing mounting medical bills, missed work, and many unanswered questions. You do not have to handle this on your own. Our team at Cellino Law is here to guide you through the process, protect your rights, and help you pursue fair compensation.
If you were injured in an Amazon delivery truck accident, fill out our online form today or call us at 888-888-8888 to get a free consultation. Our team is here 24 hours a day to support you and help you take the next steps.
Content checked by the personal injury attorney Ross Cellino. As a family man and a trial attorney, I pride myself on winning cases and serving the community. With over 35 years of experience, I understand the function of a jury, how juries arrive at conclusions, and the role that the jury plays in administering justice. I know how to win cases. You can find us in Manhattan, Buffalo, Melville, Rochester, Brooklyn, The Bronx, Queens and other locations throughout New York.